Frequently Asked Questions

Below you’ll find answers to some of the most common questions about shopping with Mirivada. If you need further assistance, please contact our customer support team.

1. What is Mirivada?

Mirivada is an online health and wellness store offering carefully selected products designed to support everyday wellbeing. We focus on providing reliable service, transparent policies, and a secure shopping experience for all customers.

2. Where is Mirivada located?

Our business address is:
32 Deepdale Gardens, Sutton-in-Ashfield NG17 4ER, United Kingdom

3. How can I contact customer support?

You can contact us using the details below:

  • Email: info@mirivada.com

  • Phone: +44 16 2355 2490

  • Customer Service Hours:
    Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We respond to emails within 24 hours on business days. Messages sent on weekends will be answered on Monday.

4. What is the order cut-off time?

The order cut-off time is 5:00 PM (Monday to Friday).
Orders placed after this time or on weekends will be processed the next business day.

5. How long does order processing take?

Order handling and processing time is 1 to 3 business days (Monday to Friday). This includes order verification, preparation, and dispatch.

6. How long does shipping take?

  • Transit time: 4 to 8 business days

  • Estimated delivery time: 7 to 12 business days (including handling time)

Delivery times are estimates and may vary due to carrier delays, weather, customs, or peak seasons.

7. Will I receive tracking information?

Yes. Once your order is shipped, you will receive a confirmation email with tracking details. Tracking updates may take 24–48 hours to become active.

8. Do you ship internationally?

Shipping availability and delivery times may vary depending on location. Any applicable shipping fees will be displayed at checkout.

9. What if I entered the wrong shipping address?

Please contact us as soon as possible if you notice an error. We cannot guarantee address changes once an order has been processed or shipped. Mirivada is not responsible for delivery issues caused by incorrect addresses.

10. What is your return policy?

We offer a 30-day return policy from the date of delivery.

To be eligible for a return:

  • Items must be unused and unopened

  • Returned in original packaging

  • Proof of purchase is required

Some items may not be returnable due to hygiene and safety reasons.

11. How do I request a refund?

To request a return or refund, email info@mirivada.com with:

  • Your order number

  • Reason for the request

  • Photos (if the item is damaged or incorrect)

Approved refunds are issued to the original payment method and may take 5–10 business days to process.

12. What if my item arrives damaged or incorrect?

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos and your order number. We will review the issue and offer a replacement or refund where applicable.

13. What payment methods do you accept?

We accept major credit cards, debit cards, and other secure payment methods available at checkout. All payments are processed securely using encrypted technology.

14. Is my payment information secure?

Yes. Mirivada uses SSL encryption and trusted third-party payment processors. We do not store or have access to your full payment details.

15. Can I cancel my order?

Orders can only be cancelled if they have not yet been processed or shipped. Please contact us as soon as possible for cancellation requests.